The Best Maid Agencies in Singapore 2021

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In a world where life is fast paced, getting household chores done efficiently and speedily might seem like a challenge that is hard to overcome for some. Fortunately, there is a solution. Hiring a maid or house helper can help you relieve your household responsibilities.

The Ministry of Manpower (MOM) oversees the maids agencies in Singapore and helps maintain the quality of service the agencies provide. You will have more time and you could easily use it for other better purposes. For families with young children or elderly members, having a helper can be especially beneficial. In Singapore there are over 4000 maid hiring agencies, making it a more tedious task of finding the right aid for your house.

First Time Employers for Maids in Singapore

Under MOM regulation, a first time employer needs to undertake a mandatory Employers’ Orientation Programme (EOP). This 3 hours online course will help you understand your role and responsibilities as an employer. If you have been picky about your helpers and have been switching frequently, you may also be required to undertake this course.

To tell if a maid agency is reliable, we look at some of the indications.

Retention rate indicates the % of workers who have stayed with the same employer for at least a year. The higher the better. Industry average stands at 51% (Apr 2021).

Placement volume indicates the number of foreign worker work passes approved for the agency in the last 12 months. Industry average stands at around 30 passes (Apr 2021). A higher rate represents more customers served in a sense.

To further assist your maid hunt journey, we have narrowed down the 10 Top Maid Agencies in Singapore that you can rely on.

The Best Maid Agencies in Singapore


1. The Expat Touch Partnership Pte Ltd

The Expat Touch Partnership Pte Ltd is The Best Maid Agencies in Singapore
Image credit: The Expat Touch Partnership

A very reliable maid hiring agency who has been in the process of finding the right domestic helper for expats in Singapore for the past 8 years. This agency is very dedicated and you can easily find maids and housekeepers with specific traits and experience that you want.

License number: 12C6193

Retention Rate: 75.29%

Placement Volume: 136

No. of Years of Experience: 8 years

Address – 397 Jalan Besar, #02-01. Singapore 209007

Telephone – +65 6291 8102

Website – http://www.expattouch.com/

2. We Are Caring Pte Ltd

We Are Caring Pte Ltd is best in Singapore
Image credit: We Are Caring Pte Ltd

Customers recommend We Are Caring and depend on them for their honest and transparent service. This ethical agency eliminates salary deduction to offer a fairer work arrangement for the FDWs. Offering competitive fees (no placement fees!), the helpers come trained and skilled in their chores.

Sign up and explore their list of helpers, you can surely find an experienced one that matches your needs and preferences.

“Dealing with Lisa and Sam at We are caring is an absolute pleasure. After having many dramas throughout our hiring process before coming to we are caring, it was a huge release of stress working with this company. Lisa is clear, concise and thorough – fabulous customer service. The use of automated digital documents is also hugely helpful. Thank you!”

License number: 15C7788

Retention Rate: 65.9%

Placement Volume: 697

No. of Years of Experience: 5 years

Address – Lucky Plaza #02-06 (Main office), 304 Orchard road Singapore 238863

Telephone – +65 3163 4636

Website – https://wearecaring.com/

3. Universal Employment Agency Pte Ltd

Universal Employment Agency Pte Ltd maid agency is reliable in Singapore
finding a maid during covid-19 period
Image credit: Universal Employment Agency Pte Ltd

Universal Employment Agency takes care of the entire process of hiring a maid. One of their biggest strengths, especially during this covid-19 period has been the ability to provide transfer maids. They have a very simple and straightforward process of hiring a foreign domestic workers (FDWs(. All you need to do is submit your requirements, the agency will match you with suitable candidates, you can interview them and select a candidate. Rest paperwork will be taken care of by the agency.

Universal Employment Agency are often recommended by their customers to their friends and family for the great service they provide.

“I was attended by their staff name Sophie that is very helpful and friendly. This is the fastest decision I made on employing a helper because she listens to my needs specifically and connected me for an on-the-spot interview to a willing helper that we needed. (Hopefully). Will surely recommend this employment agency!”

License number: 87C4847

Retention Rate: 59.74

Placement Volume: 352

No. of Years of Experience: 30 years & above

Address – 304 Orchard Road, #03-52 Lucky Plaza, Singapore 238863

Telephone – +65 6735 3456

Website – www.universal.sg

4. 121 Personnel Services

121 Personnel Services is 10 Best Maid Agencies in Singapore
Image credit: 121 Personnel Services

One of the strongest points of 121 Personnel Services is matching a helper to your need. As soon as you identify a suitable maid, the agency will take care of all other responsibilities of the hiring process. They are quite popular with the expat community as well. You will feel like getting a maid to order.

Users find their service helpful and trustworthy.

“121 personel is a great agency. Staff are very friendly.😊😊.and approachable.”

License number: 01C4854

Retention Rate: 65.7%

Placement Volume: 136

No. of Years of Experience: 19 years

Address – 545 Orchard Road #12-07, Far East Shopping Centre, Singapore 238882

Telephone – +65 6735 3456

Website – https://121personnelservicespteltd.business.site/

5. 1 Assist Agency

1 Assist Agency is top 10 Best domestic helper Agencies in Singapore
Image credit: 1 Assist Agency

1 Assist Agency offers competitive agency fee. You will not be burdened with any kind of paperwork and they are known for doing the background check thoroughly. The helpers are trained for infant or elderly care according to need. The training ensures quality of hygiene and other standards are always met. Some helpers are even able to communicate in Mandarin.

Users are all praises for the help they get.

“Very good experience with Hui Shin, she is very resourceful, patient and consider our needs first, she helped me filtered lots of maids profile in different countries for many days, not like other agencies after a few recommendation if no successful then stop, Hui Shin is followed up with all her recommendations, lucky to have her helping us! Highly recommend!”

License number: 14C7037

Retention Rate: 60.43%

Placement Volume: 136

No. of Years of Experience: 6 years

Address – 170 Upper Bukit Timah Road #03-63K Bukit Timah Shopping Centre Singapore 588179

Telephone – +6463 0419

Website – https://1assist.com.sg/

6. Inter Great Employment Pte Ltd

Inter Great Employment Pte Ltd. Review of The 10 Best Maid Agencies in Singapore this year
Image credit: Inter Great Employment Pte Ltd

Inter Great Employment Pte Ltd care about their clients and the helpers. They are professional and honest in their approach. The staff is extremely understanding of your needs and you can get a maid customized trained for taking care of children or elderly.

The seamless and friendly experience that the customers receive makes them recommend their service the most.

“Got a helper from this agency. Fantastic service by Mr Chew. Highly recommended! Transactions done mostly digitally. Saves me a lot of time & money, done hassle free!”

License number: 14C6931

Retention Rate: 48.54%

Placement Volume: 826

No. of Years of Experience: 7 years

Address – Various Branches

Telephone – +97766988

Website – http://enquiry.intergreat.sg/

7. Eden Grace Human Resources

Eden Grace Human Resources is the 10 Top Maid Agencies in Singapore to Hire a Helper this year
Image credit: Eden Grace Maid Agency Singapore

Eden Grace Maid Agency will always put your family first and consider matching the right helper. Your maid will be trained and skilled to carry out her duties. This domestic helper agency is known for their 3 fold approach of emphasizing on quality of maid selection, training and integration program. The helper who joins your household will be better suited to work for you due to skills they develop during training.

Most customers agree that they offer the best and hassle-free service of hiring a maid.

License number: 13C6831

Retention Rate: 54.5%

Placement Volume: 357

No. of Years of Experience: 7 years

Address – Eden Grace at Bishan, Blk. 18 Sin Ming Lane, #07-38 Midview City, Singapore 573960

Telephone – +65 62625562

Website – www.edengracemaids.com

8. Homekeeper

Homekeeper is the Top Trusted Maid Agencies in Singapore. hiring a maid during covid phase 3 is difficult as mom has tightened the issuance of work passes for foreigners.
Image credit: Homekeeper

If you are looking to hire trained helpers at an affordable agency fee with good repute, then Homekeeper services will stand out. They have a very high maid retention rate of 43.59%, which is very impressive. The entire process from selection to handover is seamless in a detailed and professional manner.

Customers are extremely impressed by their professional and prompt service.

“Many thanks to Jordan who helped me to get a helper. This is my first time hiring domestic maid and Jordan was the person who responded sincerely while I was exploring with many agencies during this covid-19 time. Jordan simplified the process of hiring and was always responsive to my n number of questions with so much of patience. Really appreciate his work and time. I strongly recommend Homekeeper services.”

License number: 09C5350

Retention Rate: 50.29%

Placement Volume: 1107

No. of Years of Experience: 12 years

Address – Blk 725 Ang Mo Kio Ave 6 #01-4146 Singapore 560725

Telephone – +65 6552 5220

Website – www.homekeepermaidagency.com

9. Island Maids (West)

Island Maids (West) is The 10 Best and Most Reliable Maid Agencies in Singapore
Image credit: Island Maids

The training provided to the helpers is impeccable. Island Maids also help apply for grants and the whole process of hiring is taken care off by experts. You can rely on them as they are known to be patient and put maximum effort to give you the best fit for your profile. The quality of their service has been rewarded as they have been able to open multiple branches across the island. The fact that they have high retention rates, low transfer rate and have 5 branches, shows how popular their services are.

They offer reliable and persistent services that draw customers to them.

“After interviewing so many profiles from many different maid agencies, I finally trusted Island Maids with my hiring. They were professional throughout and was sincerely helpful in matching the right maid to my requirement. Appreciate the service!”

License number: 15C7582

Retention Rate: 47.47%

Placement Volume: 299

No. of Years of Experience: 5 years

Address – 102 Owen Road Singapore 218911

Telephone – +65 6299 7703

Website – www.islandmaids.com.sg

10. JL Recruitment Pte Ltd

JL Recruitment Pte Ltd is the Best Reviewed Maid Agency - Top Maid Agency In Singapore
Image credit: JL Maid Specialist

JL Maid Specialist is an agency who can help you hire maids from Mizoram (India), Myanmar, Philippines and Indonesia. The entire process is taken care of by their professional administrators. The documentation and filing of important and relevant information are done in the most efficient manner.

This agency is top rated and highly reviewed for the quality of service they provide. You will receive the best match maid who is trained and competent to carry out her responsibilities. They take special care in picking and choosing a maid who is the perfect fit for your requirement. Be it elder care or child care, they have all options available.

The agents are professional and committed. They leave a great impression on the employers and they are also happy with their house helpers.

“My agent, Catherine (Cathy), is highly professional. She was highly patience with some of my family unique reqt on documentations and aided me on my request on some changes even though it was past her usual working hours. My heartfelt thanks to her on going all the way to solve all of my queries and requests. Cathy’s level of service and dedication to quality delivery is top notched. Highly satisfied.”

License number: 11C4974

Retention Rate: 53.24%

Placement Volume: 424

No. of Years of Experience: 9 years

Address – Blk. 625, Elias Rd, #01-328 Elias Mall, Singapore, 510625

Telephone – :+65 6904 8488

Website – www.jlrecruitment.com.sg

Top Maid Agencies in Singapore

Only the reliable and recommended maid agencies have made it to our selection. Browse through them and pick an agency. A maid will become a close member of your household. So, find yourself a responsible helper who can ease the chores at home and make your life easier in this stressful time. Delegate your tasks and indulge in a break or go chase your dream career, the world is now your oyster.

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